Red Hat
Westford, MA
8 days ago
Technical writing

Senior Technical Writer

Job summary

The Red Hat Content Services team is looking for a Senior Technical Writer to join us in Westford, MA. In this role, you will define the scope of and deliver documentation for an ongoing series of strategic automotive software development projects. You will develop your technical expertise and will work closely with content strategists, documentation project managers, software engineers, and customer-facing teams to create content that helps our customers understand our offerings and find the best solutions for their needs.

Primary job responsibilities

Work closely with content strategists, documentation program managers, engineering project teams, support teams, and other stakeholders to identify and define user stories for product documentation Engage and collaborate with customer feedback programs to address content gaps, respond to direct customer feedback, and promote continuous improvement of the documentation experience Keep up to date on changes of our offerings, customer use cases, and support issues Master the use of our internal documentation toolchain and issue-tracking tools, including Git, GitLab, AsciiDoc, JIRA, and Confluence

Required skills

  • 5+ years of enterprise-level technical writing experience
  • Fluency in spoken and written English
  • Experience in writing clear and concise documentation for technical audiences
  • Experience with agile and comfort with rapid iteration and fast delivery
  • Ability to collaborate in a global team environment, proactively engage subject matter experts, and follow through on commitments
  • Working knowledge and experience operating in a Linux environment using the command line is a plus
  • Familiarity with revision control systems is a plus; prior experience and comfort with Git is a big plus